Refund Policy
Last updated: September 21, 2026
KioTools offers a range of paid add-ons through KioTools Pro Services, paid for through PayPal. Because these products differ in how they are delivered, this policy is split by product type below. The free tools are not covered by it — using them never requires payment.
1. Personal Delivery by Email
(Permanent Settings Link, Custom Toolkit Builder)
These products are set up for you by hand and sent by email after payment — they are not activated automatically. If we still need details from you, reply to your confirmation email and we will email you the finished link.
- If we have not delivered it yet, you may cancel and request a full refund at any time by contacting us.
- Refunds are issued if we are unable to deliver a working link due to an error or limitation on our side.
- Once the working link has been delivered to you, the purchase is considered fulfilled and is non-refundable.
2. Custom Requests
(Feature requests, new format support, new tool requests)
- If work on your request has not yet started, you may request a full refund at any time by contacting us.
- Once our team has begun work on your request, the payment becomes non-refundable, as it covers the time and resources already committed.
- If a completed request does not meet the original specification you provided, contact us and we will either fix it or issue a partial/full refund at our discretion.
3. Manual Conversion Service
This is a service performed on your specific file(s) shortly after purchase.
- Refunds are issued if we are unable to deliver a working result due to an error or limitation on our side.
- Once the converted file has been successfully delivered to you, the purchase is considered fulfilled and is non-refundable.
How to Request a Refund
Email us at support@kiotools.com (or message us on Telegram) with your order reference. We aim to respond to all refund requests within 3–5 business days.